Idée-pro inc

General Information

ELECTRONIC FILES

  • A good quality document is required. To avoid pixilation, digital images must have an adequate resolution at its actual size and texts must have been previously vectorized..You must also attach the fonts used in creating your project.
  • Bleed imprint available on most materials, your artwork must exceed the cut-line by 1/8”.For a non bleed imprint, an interior margin of 1/8”, without print, is necessary.

E-MAILS

Files that are less than 10 Mo can be sent via e-mail. However, compression is strongly recommended to avoid transmission errors.

We also have at your disposal a FTP server for files which exceed 10 Mo. We invite you to contact our customer service in order to obtain the required information for its use.

APPROVALS

We submit free virtual proofs. Designs are printed as approved therefore we can not be held responsible for mistakes not detected at approval.

PRODUCTION TIME

10 to 15 working days following reception of purchase order and electronic file; 72 hour service available.

SHIPPING

  • We take all necessary measures in order to respect the expected delivery date of your.order therefore we reserve the right to decide which carrier will be used. In case of tight.delays, choice of carrier will be made in function of delivery delay rather than freight cost.
  • Most orders are shrink wrapped and shipped bulk in boxes of 40lbs or less.
  • Shipments to multiple addresses incur an extra charge of $5.00 net per additional address.
  • Also available :
    • shipment on skid
    • next working day delivery
    • shipment tracking
  • Our responsibility ends once the order leaves our workshop. Also, all claims regarding.delays, damages or losses must be addressed directly to the carrier.

RETURNS

All manufacturing defects must be reported within 10 working days. Goods may only be returned with a preauthorized return number.

Policies

  • Due to the volatility of the cost of raw materials, prices are subject to change without.notice. Hence, information available on paper matter can not be held updated as.frequently as information available online. In case of discrepancies between catalogue.pricing and online pricing, online pricing will predominate and must be considered.as exact and up to date. We invite you to visit our website at www.idproactive.com regularly. This way you will have at your disposal all necessary information to place your orders. You will also be informed of our current promotions.
  • All our prices are F.O.B. our factory, Quebec, Qc, Canada.
  • Applicable taxes are not included.
  • Indicated prices are suggested retail prices.
  • Telephone orders are not accepted. Purchase orders must be sent via e-mail at contact@ideepro.com or fax at 1-800-681-9731. A duly completed purchase order is required.
  • Cancelled orders may incur charges.
  • id pro reserves the right to refuse all orders whose contents may be considered inappropriate.
  • We decline all responsibility related to reproduction of logos, trade marks, texts.or graphic designs protected by copyrights. Our customers take on full responsibility of any eventual conflicts related to the use of such documents.
  • We do not act as guarantor in the event of late deliveries due to circumstances.beyond our control.
  • Over and under runs are billed proportionately and will not exceed 10% of ordered quantity.
  • Files are kept for a period of three years and remain the exclusive property of id pro